Steve has been servicing my boiler since we moved in. The first service he did was on an 8 year old boiler with no service history. He clean d it out and got it burning cleanly. The following 2 years were routine services. Due to the installation draining the condensate to under the kitchen sink, the drain clogging blocked the boiler condensate draining. I messaged Steve on a Saturday afternoon explaining the boiler wasn't working. Steve came out first thing Monday morning and replaced the poorly fitted drainage (from new build house original install) and competed a major service to ensure none ofye other boiler arts were affected by the blockage. All done by lunchtime and explained in an easy to understand manner.