We asked Steven to come round and complete our boiler service on a new property we were buying and he turned up promptly at the time he said. We were completely surprised to find out that the boiler was actually unsafe and had to be isolated due to a broken flue fitment that connected the flue to the combustion chamber. This was intact after being given a gas certificate for the boiler telling us it was safe. We are very grateful for his thorough assessment of our boiler and hoping now to use him to replace the old boiler instead of repairing it. We are very great full and look forward to our new heating system.